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COVID-19 | The Banking Code of Practice – COVID-19: Special Note

3 July 2020
Sonia Apikian, Partner, Melbourne

In these uncertain times, the financial services industry is experiencing unprecedented levels of customer queries and financial hardship requests. As a result of the high volume of customers in distressed circumstances, on 25 June 2020 ASIC approved temporary changes to the Banking Code of Practice (the Code) so that Banks can continue to provide suitable support to their customers.

The Code has now been modified to include the COVID-19 Special Note which sees the temporary changes apply until 1 March 2021.

Click here to download the full article.

For details of all our COVID-19 tips and updates, visit the Gadens COVID-19 Hub.

 

Authored by:

Sonia Apikian, Partner
Sarah Rogers, Associate

This update does not constitute legal advice and should not be relied upon as such. It is intended only to provide a summary and general overview on matters of interest and it is not intended to be comprehensive. You should seek legal or other professional advice before acting or relying on any of the content.

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